Support
Welcome to Jerry’s AI Support Center. We’re here to help with account access, billing, and technical issues. Choose the best channel below and we’ll get you moving again—fast.
1) Overview
Jerry’s AI Support Center helps registered users and partners with technical, subscription, and account-related issues. This page summarizes available channels, response times, and the scope of our support.
2) Contact Channels
- General Support support@jerry-ai.net
- Technical Assistance tech@jerry-ai.net
- Admin / Payments payment@jerry-ai.net
- Feedback & Ideas feedback@jerry-ai.net
3) Service Categories
- Registration, email verification, password reset
- Login & session problems
- Plan upgrades, PayPal payments, refunds
- Invoice/receipt verification
- Chat page / streaming issues
- Voice or translation malfunctions
- Feature requests and improvements
- Quarterly user surveys
4) Remote Assistance & PDPA Compliance
We may provide remote diagnostic support to resolve software/account issues. Before any remote session begins, you’ll receive a PDPA Consent Form and must grant explicit approval. All remote sessions are recorded for security and training purposes.
5) Expected Response Times
- Typical response: within 24–48 hours
- Complex technical issues: up to 72 hours
6) Confidentiality & Data Protection
All support interactions follow the Personal Data Protection Act (PDPA) and our Privacy Policy. We handle user data solely for troubleshooting and never share it with unauthorized third parties.
7) Feedback & Continuous Improvement
Your input drives our roadmap. Share ideas anytime at feedback@jerry-ai.net.